Simple Lyfe Stays respects your privacy. This policy explains what information we collect, why we collect it, and what we do and do not do with it.

This policy covers simplelyfestays.com and the guest, owner, and vendor relationships we manage. It applies to information we collect directly. It does not cover listing channels such as Airbnb or Vrbo, which have their own privacy policies governing information you give them.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information — name, email address, phone number, and mailing address
• Reservation information — property, dates, number of guests, special requests, and stay-related correspondence
• Payment information — processed by our payment providers. We do not store full card numbers on our systems.
• Property owner information — property details, financial and performance information, and documents you share with us as part of a management relationship
• Vendor and team information — contact details, assigned work, and scheduling information
• Website information — basic analytics such as pages visited and general location, collected through standard web technologies

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage reservations
• Send stay-related communication such as check-in instructions, access codes, and checkout reminders
• Respond to questions and support requests
• Coordinate cleaning, maintenance, and vendor work at our properties
• Meet accounting, tax, insurance, and local regulatory obligations
• Send occasional updates about Simple Lyfe Stays, only where you have agreed to receive them
• Improve our properties and our service

3. Text Messaging and Mobile Information

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text message opt-in data is used only to deliver the messages you signed up to receive. It is never used to build a marketing list, and it is never sold, rented, or traded.

Full program details, including how to get help and how to opt out, are in our SMS Terms & Conditions.

4. How We Share Information

We share information only where it is needed to run the business:

• Service providers acting on our behalf — payment processors, our property management software, messaging and email delivery providers, cleaning and maintenance vendors, and similar operational partners. These providers may only use your information to perform their service for us and are prohibited from using it for their own marketing or promotional purposes.
• Property owners — owners of the homes we manage receive booking and performance information for their own property.
• Listing channels — when your reservation originates from a channel, we exchange the information needed to service that booking.
• Legal and regulatory — where required by law, by a valid legal request, or to comply with short-term rental registration and tax requirements.

We do not sell your personal information.

5. Data Security

We use commercially reasonable safeguards to protect the information we hold, including access controls and encrypted connections for data in transit. No system is perfectly secure, and we cannot guarantee absolute security, but we take the responsibility seriously and limit access to what each person needs to do their job.

6. Data Retention

We keep information as long as we need it to provide our services and to meet legal, tax, accounting, and insurance obligations. When it is no longer needed, we delete it or remove the details that identify you.

7. Your Choices

• Text messages — reply STOP to any message to opt out.
• Marketing email — use the unsubscribe link in any marketing email. You will still receive transactional messages about an active reservation.
• Access, correction, or deletion — contact us and we will honor reasonable requests, subject to the records we are required to keep.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will remove it.

9. Cookies and Analytics

Our website uses cookies and similar technologies to make the site work and to understand general traffic patterns. You can control cookies through your browser settings. Disabling them may affect how parts of the site function.

10. Third-Party Links

Our site links to third parties such as booking channels and social media. Once you leave our site, their privacy policies govern, not ours.

11. Changes to This Policy

We may update this policy from time to time. The current version is always posted on this page with its effective date.

12. Contact Us

Questions about this policy, or about the information we hold on you:

Simple Lyfe Stays
1652 Beaver Rd
Bitely, MI 49309
Phone: (616) 384-9282
Email: TheTeam@SimpleLyfeStays.com
Web: simplelyfestays.com

Last updated: August 11, 2026